Frequently Asked Questions 1. Who will edit my manuscript?

Editors who have relevant subject expertise will work on your paper. All are native speakers and have experience in language polishing.

2. How do you guarantee the security of my paper?

All our editors sign a confidentiality agreement to ensure compliance with our security policy. Your personal information and manuscript data will not be shared beyond your assigned editor and Integra's in-house staff. We guarantee the confidentiality and security of your data at all stages of the editing process. We understand your privacy is important and we are committed to maintaining your trust.


3. What is file format that I have to send?

We accept files in all formats: Adobe Pdf, Tex, Latex, but prefer MS word files.


4. What do I do if I have questions after you have polished my paper?

You can email us and our customer service executive will support you with all your questions.


5. Is your web site safe?

We use the most up-to-date website security features available. We also require that all of our staff members sign a confidentiality agreement to protect your research.